At Norwex Enviro Products, we believe that the customer is the boss, and that we should be responsive at all times to your needs. We are totally committed to excellent customer satisfaction, and we stand by our products. We completely guarantee our merchandise. Should a product fail to perform as intended, it can be returned directly to us for an exchange or refund. The Norwex Guarantee All products have a 60 day money back guarantee. All microfiber products and mops have an additional "normal use & maintenance" 2 year warranty. As a valued customer, if you are not completely satisfied with your purchase, you can return it to us within sixty days of delivery, for an exchange or refund. Your receipt is your warranty, so please retain it for future use. All Norwex microfiber products carry a full two year performance warranty. Your cloth will clean like new for two years, provided you follow the basic care instructions, or Norwex will replace it at no charge to you. Please keep an email copy of your purchase receipt as proof of purchase. To return a product for refund or replacement, please contact us. | 
